Job Description
Are you seeking a flexible, rewarding career with evening and weekend shifts? Apex Solutions is urgently hiring Remote Customer Support Specialists for our Portland-based team. Join a dynamic company where your work directly impacts our clients' success, all from the comfort of your home.
We are looking for motivated individuals to provide top-tier support during peak hours. If you have excellent communication skills and want to work part-time without sacrificing quality of life, this is the perfect opportunity for you.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening and weekend shifts.
- Troubleshoot technical issues and resolve client inquiries efficiently to ensure high satisfaction rates.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and follow through to resolution.
- Maintain a professional and calm demeanor while managing high-volume ticket volumes.
- Adhere to company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Must have a reliable high-speed internet connection and a dedicated home workspace.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively during non-standard hours.
- Flexibility to work evenings and weekends as required.