Job Description
Are you looking for a rewarding career that offers the flexibility of remote work combined with the structure of evening shifts? Apex Digital Services is seeking a dedicated Customer Support Specialist to join our growing team.
In this role, you will serve as the first point of contact for our clients, ensuring a seamless experience during our peak evening hours. Whether you are based in Baltimore or anywhere in the US, you will play a critical role in maintaining our high standards of service.
Why Join Us?
- Flexible Schedule: Enjoy evening and weekend shifts that fit your lifestyle.
- Remote Freedom: Work from the comfort of your home or co-working space.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve complex technical issues and account-related questions with patience and professionalism.
- Document all interactions accurately in our CRM system to ensure seamless team handovers.
- Collaborate with the technical team to escalate issues that require specialized attention.
- Identify trends in customer feedback and suggest improvements to the service process.
- Adhere to company policies and compliance standards during all interactions.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Proven experience in customer service, preferably in a remote or call center environment.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work flexible hours, including evenings and weekends.
- Proficiency in using CRM software and Microsoft Office Suite.