Job Description
Join our award-winning remote team in Chicago! We're urgently hiring Evening Customer Support Specialists with flexible schedules. Perfect for students, parents, or anyone seeking work-life balance. Enjoy the freedom to work from anywhere while making a real impact.
FlexHire Solutions is a fast-growing tech company dedicated to revolutionizing customer experiences. Our remote team thrives on innovation and collaboration, offering competitive pay, comprehensive training, and a supportive culture. This evening role (4 PM - 12 PM CT) requires 20-30 hours weekly with full flexibility to accommodate your schedule.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve technical issues and product inquiries efficiently
- Document interactions and update CRM systems accurately
- Collaborate with day-team for seamless service continuity
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Evening/weekend availability is non-negotiable