Job Description
Join our dynamic team as a Part-Time Customer Specialist in Raleigh, NC! We're seeking motivated individuals with exceptional communication skills to deliver outstanding customer experiences. Enjoy a flexible schedule with evening/weekend shifts, perfect for students or professionals seeking work-life balance. Immediate openings available – apply today to start your flexible career journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues using troubleshooting protocols and CRM systems
- Process orders, returns, and exchanges with accuracy
- Collaborate with team members to ensure seamless service delivery
- Document interactions and update customer profiles in real-time
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings, weekends, and holidays
- Strong problem-solving and multitasking abilities