Job Description
Join Boston Connect Solutions and enjoy flexible evening schedules while making a difference! We're urgently hiring remote Customer Service Specialists for our growing Boston-based team. This part-time role offers the perfect blend of work-life balance with evening shifts (5 PM - 10 PM EST) and full remote flexibility. No commute required – just your laptop and a reliable internet connection!
As a key member of our support team, you'll resolve customer inquiries with professionalism and empathy. We provide comprehensive training and a supportive virtual environment where your contributions are valued. Apply today and start your flexible remote career tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional service
- Resolve product issues and troubleshoot technical problems efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics including response times and resolution rates
- Identify trends in customer feedback to improve service processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience (remote experience a plus)
- Strong communication skills and problem-solving abilities
- Reliable high-speed internet and quiet home workspace
- Ability to work independently while managing multiple tasks
- Availability for evening shifts (5 PM - 10 PM EST) Monday-Friday
- Proficiency with Microsoft Office and CRM software