Job Description
Join Coastal Connect Solutions as a Remote Customer Service Specialist and embrace the freedom of a flexible night schedule! We're seeking empathetic professionals to deliver exceptional support from the comfort of home. Perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. No commute, no office politics—just impactful work on your terms.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and patience
- Resolve customer issues using CRM tools while maintaining high satisfaction scores
- Document interactions accurately in our customer database
- Collaborate with remote teams to escalate complex cases
- Adhere to strict confidentiality and data security protocols
- Meet/exceed performance metrics including resolution rates and CSAT scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote preferred)
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexibility to commit to consistent night shift schedule (10 PM - 6 AM)