Job Description
Are you a motivated student or professional looking for a flexible schedule? Horizon Talent Solutions is urgently hiring Remote Customer Service Associates to join our dynamic team in Washington. We offer a remote environment where you can balance your studies or other commitments while enjoying competitive pay and comprehensive benefits.
We are looking for individuals who thrive in a fast-paced environment and are ready to deliver exceptional support to our clients. This is an excellent opportunity for students and career changers to start or advance their journey in customer service.
Why Join Us?
- Flexible Hours: Evening shifts available to fit your lifestyle.
- Remote Work: Work from the comfort of your home in Washington.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Growth Opportunities: Clear pathways for career advancement.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues efficiently while maintaining a positive and professional tone.
- Update customer records accurately in our CRM systems.
- Identify and escalate complex issues to the appropriate team members.
- Provide product and service information to help customers make informed decisions.
- Collaborate with the support team to improve overall service quality.
Qualifications
- High school diploma or equivalent (students are encouraged to apply).
- Basic computer skills and proficiency in Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work independently in a remote setting.
- Reliable high-speed internet connection.
- Willingness to work rotating evening shifts.