Job Description
Urgent Weekend Opening: Flexible Part-Time Customer Service Role in Louisville, IL!
Join our dynamic team as a Part-Time Weekend Customer Service Specialist at FlexiStaff Solutions. We're seeking enthusiastic individuals to deliver exceptional support during weekends while enjoying a schedule that fits your lifestyle. This role offers competitive pay, comprehensive training, and the opportunity to grow with a forward-thinking company. Perfect for students, parents, or anyone seeking weekend work with weekday flexibility.
Why Join Us?
• Competitive hourly rate with weekend shift premiums
• Flexible scheduling (Saturdays & Sundays)
• Comprehensive paid training
• Opportunities for advancement
• Supportive team environment
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues using established protocols
- Process orders and update customer accounts accurately in CRM systems
- Collaborate with support teams to resolve complex customer escalations
- Document all interactions and maintain detailed case notes
- Meet/exceed performance metrics for call quality and resolution times
- Adapt to schedule changes during peak weekend periods
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently with minimal supervision
- Strong problem-solving and multitasking abilities
- Weekend availability (Saturdays & Sundays, 8am-8pm)
- Positive attitude under pressure