Job Description
Are you looking for a dynamic role that offers the perfect work-life balance? Apex Solutions Group is seeking dedicated individuals to join our growing team in Atlanta, Georgia. We specialize in providing top-tier customer support and operational solutions, and we are looking for reliable candidates to fill our Evening and Weekend shifts.
Whether you are a student, a parent, or someone seeking a secondary income stream, this opportunity offers the flexibility you need. You will work in a modern, collaborative environment with opportunities for overtime and career advancement.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: $18 - $22/hr based on experience.
- Modern Facilities: Located in the heart of Midtown Atlanta.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening and weekend hours.
- Resolve customer issues efficiently and professionally while adhering to company protocols.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Assist in processing returns, exchanges, and refunds.
- Ensure a high level of customer satisfaction and retention.
Qualifications
- High school diploma or GED required.
- Previous customer service or retail experience is a plus but not required.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and as part of a team.