Job Description
Are you a student or recent graduate looking for a flexible evening job in North Carolina? Apex Solutions Group is looking for dedicated individuals to join our dynamic team. We offer a supportive environment where you can gain valuable work experience while maintaining a healthy work-life balance.
In this role, you will be the voice of our brand, assisting clients with inquiries and ensuring they have a seamless experience with our services. Whether you are looking to earn extra income or build a career in customer support, this position offers the perfect stepping stone.
Why Join Us?
- Flexible Scheduling: Work evenings and weekends with full control over your calendar.
- Growth Opportunities: Clear paths for promotion within our thriving organization.
- Modern Tools: Work with the latest CRM software and communication platforms.
- Inclusive Culture: A diverse team that values every employee's contribution.
Responsibilities
- Manage and resolve incoming customer inquiries via phone and email during evening shifts.
- Assist customers with account setup, troubleshooting, and product information.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with team members to ensure consistent service quality.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent (College students welcome).
- Strong verbal communication skills and a friendly demeanor.
- Basic computer literacy and typing proficiency.
- Reliable internet connection and a quiet workspace.
- Ability to work evenings, weekends, and holidays as needed.
- Problem-solving mindset with a customer-first attitude.