Job Description
Are you looking for a part-time job that fits your lifestyle? Apex Solutions Group is currently seeking a dedicated Customer Service Representative to join our team in Colorado Springs. We specialize in providing top-tier support to our clients and pride ourselves on our flexible schedule options.
In this role, you will handle weekend shifts, ensuring our customers receive exceptional service when they need it most. If you are a self-starter with a knack for problem-solving and a desire to work weekends without sacrificing your work-life balance, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible weekend hours that work around your life.
- Comprehensive training and professional development.
- A supportive and inclusive company culture.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on weekend availability.
- Resolve customer complaints and issues efficiently to ensure high satisfaction scores.
- Process orders, returns, and exchanges accurately within the CRM system.
- Document all customer interactions and feedback to help improve service protocols.
- Collaborate with the sales team to promote products and services during peak weekend hours.
- Maintain a professional demeanor and adhere to company policies at all times.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, retail, or support roles is a plus.
- Must be available to work Saturday and Sunday on a recurring basis.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Ability to work independently with minimal supervision.