Job Description
Join our dynamic team as a Flexible Evening Part-Time Customer Service Specialist at Horizon Connect Solutions! We're seeking enthusiastic entry-level professionals to deliver exceptional support during evening hours while maintaining a healthy work-life balance. This role offers remote flexibility with occasional on-site collaboration, perfect for students, parents, or career changers seeking adaptable hours. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Provide empathetic customer support via phone, chat, and email during evening shifts (4 PM - 12 AM)
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and escalate complex issues
- Collaborate with day team members for seamless customer handoffs
- Contribute to process improvement initiatives for enhanced service quality
- Participate in ongoing training to develop product knowledge and soft skills
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer proficiency with ability to navigate multiple platforms
- Strong verbal communication and active listening skills
- Reliable high-speed internet connection for remote work
- Ability to work independently with minimal supervision
- Flexible schedule availability 20-25 hours weekly
- Customer service experience preferred but not required