Job Description
Are you looking for a flexible opportunity to earn extra cash in Jacksonville? Join SecureNet Solutions as a Part-Time Technical Support Associate. We are a leading provider of IT solutions, and we are currently hiring motivated individuals to join our remote and on-site support team. This is an excellent opportunity to gain hands-on experience in the tech industry while enjoying a work-life balance that suits your schedule.
Why Join Us?
- Flexible Schedule: Choose hours that work best for you, perfect for students or those with other commitments.
- Competitive Pay: Earn a solid hourly wage with opportunities for performance bonuses.
- Professional Growth: Work with cutting-edge technology and gain skills that boost your resume.
We are looking for friendly, detail-oriented individuals who are eager to help others solve technical problems.
Responsibilities
- Respond to customer inquiries via email and live chat with a professional and friendly tone.
- Troubleshoot basic software and hardware issues for end-users.
- Document technical support tickets and resolutions accurately in the CRM system.
- Guide customers through software installation and updates.
- Maintain a high level of customer satisfaction and handle escalations appropriately.
- Collaborate with the IT team to improve service processes.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Basic computer literacy and knowledge of operating systems (Windows, macOS).
- Strong communication skills, both verbal and written.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not mandatory.
- Reliable internet connection for remote roles.