Job Description
Welcome to Apex Digital Support, where we redefine the customer experience with a focus on accessibility and flexibility. We are currently seeking a highly motivated Night Shift Technical Support Specialist to join our team in Orlando, FL. If you enjoy working independently and solving technical puzzles while the rest of the world sleeps, this is the perfect role for you.
Our team enjoys a completely flexible schedule, allowing you to manage your personal commitments while delivering top-tier technical assistance to our global client base.
Responsibilities
- Provide high-quality technical support to customers via phone, chat, and email during night hours.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the day-shift team to ensure seamless continuity of support.
- Stay updated on product features and technical documentation.
- Maintain a professional and patient demeanor with all customers.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in technical support or customer service.
- Strong problem-solving skills and ability to troubleshoot complex issues.
- Excellent written and verbal communication skills.
- Reliable internet connection and a quiet workspace (remote/hybrid option available).
- Ability to work flexible evening shifts, including weekends and holidays.