Job Description
Are you a people-person with a knack for technology? Boston Tech Solutions is looking for a flexible, part-time Customer Support Specialist to join our remote team. If you are located in Boston, MA, and want a role that offers work-life balance without sacrificing professional growth, this is the opportunity for you.
As a part-time team member, you will be the voice of our brand, helping clients navigate our platform with ease and confidence.
Responsibilities
- Provide exceptional customer support via chat, email, and phone.
- Diagnose and troubleshoot technical issues for our user base.
- Maintain accurate records of all customer interactions in our CRM.
- Identify trends in customer feedback to suggest product improvements.
- Collaborate with the development team to resolve complex bugs.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection is mandatory.