Job Description
Welcome to Zenith Digital Services, where innovation meets exceptional service. We are currently seeking a dedicated Part-Time Customer Support Specialist to join our remote team in Virginia Beach, VA. This is an ideal opportunity for individuals seeking a flexible schedule and the peace of mind of receiving their paycheck every Friday.
As a key member of our support team, you will play a crucial role in maintaining our high standards of client satisfaction. We value reliability, technical aptitude, and a proactive attitude. Join us and enjoy the benefits of working for a forward-thinking company that puts its employees first.
Responsibilities
- Provide exceptional technical support and customer service via email, chat, and phone channels.
- Diagnose and troubleshoot software and hardware issues for our diverse client base.
- Maintain accurate and up-to-date records of all customer interactions and technical tickets.
- Collaborate closely with the product development team to identify and report software bugs.
- Handle escalated customer inquiries with patience and professional resolution.
- Assist in the development of knowledge base articles to improve self-service options.
Qualifications
- High school diploma or equivalent; an associate degree in IT or related field is a plus.
- Proven experience in customer support or technical support roles.
- Strong written and verbal communication skills with a focus on clarity.
- Familiarity with Microsoft Office Suite and CRM software.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and a dedicated workspace.