Job Description
Join NexaCare Solutions as a Part-Time Remote Customer Support Specialist and transform your evenings and weekends into rewarding work! We're seeking empathetic professionals to deliver exceptional service to our diverse clientele from the comfort of your home. Enjoy competitive pay, flexible scheduling, and a supportive virtual team environment. Perfect for students, parents, or anyone seeking work-life balance without compromising on career growth.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during evening/weekend shifts
- Resolve technical issues, billing concerns, and product inquiries
- Maintain detailed case notes in CRM systems with 99% accuracy
- Collaborate with support teams to escalate complex issues
- Meet or exceed quality and resolution KPIs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Available for 20-30 hours weekly across evenings/weekends