Job Description
Join Horizon Connect Solutions, a leading customer experience innovator, and transform your evenings into rewarding opportunities! We're seeking passionate Evening Customer Service Specialists to join our dynamic Denver team. Enjoy flexible scheduling, competitive pay, and a supportive remote-first culture. Help shape exceptional customer experiences while maintaining work-life balance with our evening shifts. Full-time opportunities also available for high performers.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening hours (4 PM - midnight)
- Resolve complex inquiries with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Adapt to changing priorities while maintaining high-quality service delivery
- Contribute to team knowledge sharing and continuous improvement initiatives
Qualifications
- 1+ years of customer service experience in high-volume environments
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Exceptional written and verbal communication abilities
- Proficiency with CRM software and digital communication tools
- Self-motivated with ability to thrive in remote evening work structure
- High school diploma or equivalent; college degree preferred
- Flexibility to work weekends and holidays as needed