Job Description
Join FlexCare Solutions and transform your evenings and weekends into rewarding opportunities! We're seeking passionate Customer Specialists to deliver exceptional service during flexible non-traditional hours. Enjoy competitive pay, a supportive team environment, and the perfect work-life balance with our evening/weekend shift structure.
Why FlexCare Solutions?
- Industry-leading training and development programs
- Comprehensive benefits package (health, dental, vision)
- Clear advancement pathways for high performers
- Modern, collaborative workspace in downtown Indianapolis
- Employee recognition and incentive programs
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening/weekend hours
- Resolve complex customer issues with empathy and efficiency
- Process transactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training sessions to stay updated on products/services
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or support experience
- Strong problem-solving and conflict resolution abilities
- Exceptional written and verbal communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a fast-paced environment
- Flexibility to work evenings (4 PM - 12 AM) and weekends
- Valid Indiana driver's license (if required for occasional off-site duties)