Job Description
We are urgently hiring dedicated Evening Part-Time Customer Support Associates to join our high-performance team in New York City. This is an exceptional opportunity for students, retirees, or professionals seeking a flexible schedule that complements their lifestyle.
At TechSupport NY, we value our team's work-life balance and strive to create a supportive, modern work environment. As a key member of our support squad, you will help resolve complex technical issues and ensure our clients receive world-class service.
Why Join Us?
- Flexible evening hours (4:00 PM - 10:00 PM).
- Competitive hourly pay with performance bonuses.
- Professional development and training programs.
- Coverage of public transit costs.
Responsibilities
- Manage Inbound Inquiries: Professionally handle high volumes of incoming support tickets, emails, and chat messages during evening shifts.
- Technical Troubleshooting: Diagnose and resolve technical software and hardware issues for clients with patience and expertise.
- Customer Education: Clearly explain technical solutions and product features to non-technical users.
- Documentation: Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaboration: Work closely with the day-shift team to ensure seamless handovers and consistent service quality.
- Feedback Loop: Relay common customer concerns and feature requests to the product development team.
Qualifications
- Student Friendly: Currently enrolled students are strongly encouraged to apply.
- Communication Skills: Exceptional verbal and written communication skills with a focus on empathy.
- Availability: Must be available to work a minimum of 20 hours per week, specifically during evening hours.
- Technical Aptitude: Basic understanding of computers, operating systems, and internet connectivity.
- Reliability: Must possess a stable internet connection and a quiet workspace.
- Language: Fluency in English is required.