Job Description
Join Nexus Solutions Inc. as a Part-Time Remote Customer Specialist and build your career while balancing your studies! We're seeking motivated students in Louisville, KY to deliver exceptional customer experiences through virtual channels. Enjoy flexible scheduling, competitive pay, and professional growth opportunities in a supportive environment. Perfect for those seeking work-life balance without commuting!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Update customer records and document interactions in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Maintain high customer satisfaction metrics (CSAT >90%)
- Participate in ongoing product training sessions
Qualifications
- Currently enrolled in a college/university program (any major)
- Strong written and verbal communication skills
- Comfortable working independently in remote settings
- Basic proficiency with Microsoft Office and CRM software
- Ability to work 15-25 hours per week with flexible scheduling
- High-speed internet access and quiet home workspace
- Previous customer service experience preferred but not required