Job Description
Apex Digital Solutions is seeking a dedicated and empathetic Evening Remote Customer Support Specialist to join our growing team in Jacksonville, FL. If you thrive in a flexible environment and want a part-time role with immediate availability, we want to hear from you!
In this position, you will provide exceptional service to our clients via chat, email, and phone during our high-traffic evening hours. We value work-life balance and offer a supportive culture where your contributions matter.
Why Join Us?
- Flexible Schedule: Set your own hours during the evening shift.
- Immediate Hire: Start earning as soon as this week.
- Remote Work: Work from the comfort of your home in Jacksonville.
- Competitive Pay: Earn $18 - $25 per hour based on experience.
Responsibilities
- Resolve customer inquiries and technical issues efficiently during evening shifts.
- Manage a high volume of incoming tickets through our CRM system.
- Document all interactions and solutions in the company database.
- Collaborate with the morning team to ensure seamless workflow continuity.
- Identify trends in customer feedback and suggest process improvements.
- Adhere to company policies regarding data privacy and security.
Qualifications
- High school diploma or equivalent required.
- Must have a stable high-speed internet connection.
- Excellent verbal and written communication skills.
- Previous experience in customer support is a plus but not mandatory.
- Ability to work independently and stay motivated during evening hours.
- Basic computer literacy and typing speed of 40+ WPM.