Job Description
Join NexaConnect Solutions and transform your evenings into rewarding opportunities! We're seeking motivated Part-Time Customer Service Representatives to deliver exceptional support experiences. Enjoy the freedom of a flexible schedule with evening shifts (5 PM - 10 PM) and receive your pay weekly—no more waiting! As a key member of our dynamic team, you'll handle inquiries, resolve issues, and build lasting relationships with clients while advancing your career in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using troubleshooting protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet weekly performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
- Attend brief evening training sessions for product updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in call center or retail
- Availability for 4-5 evening shifts weekly (Monday-Sunday)
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional problem-solving and conflict resolution abilities
- Reliable transportation to our Orlando office
- Positive attitude with ability to multitask in fast-paced settings