Job Description
Join MetroConnect Solutions' dynamic team as a Part-Time Customer Service Specialist! We're urgently seeking energetic professionals to deliver exceptional customer experiences during evening and weekend shifts in our vibrant San Francisco, Georgia location. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a fast-paced environment. Perfect for students, parents, or anyone seeking supplemental income with work-life balance!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Process transactions, orders, and returns accurately while maintaining compliance
- Collaborate with team members to ensure seamless service delivery
- Document interactions and update customer records in CRM systems
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Strong communication skills with clear articulation
- Proficiency in CRM software and Microsoft Office Suite
- Ability to multitask in high-pressure situations
- Flexible availability for evenings (4 PM-11 PM) and weekends
- Positive attitude and problem-solving mindset
- Basic typing speed of 35+ WPM