Job Description
Are you a student looking for a flexible evening job? Do you enjoy helping people solve technical problems? Apex Support Solutions is seeking dedicated individuals to join our night shift team in Boston, Massachusetts.
We offer a dynamic work environment that accommodates your class schedule. If you have a reliable internet connection and a passion for customer service, we want to hear from you.
Why Join Us?
- Flexible Schedule: Perfect for students and night owls.
- Competitive Pay: Earn $18–$22/hour.
- Modern Tech Stack: Work with the latest CRM tools.
Responsibilities
- Handle Inbound Support: Manage incoming customer tickets and inquiries via chat and email during the night shift.
- Troubleshoot Issues: Diagnose and resolve technical problems for clients with patience and clarity.
- Documentation: Accurately log interactions and resolutions in our CRM system.
- Uphold Standards: Maintain high-quality service levels and company policies.
- Collaborate: Communicate with the day shift team to ensure seamless handovers.
Qualifications
- Education: High school diploma or GED required (college students welcome).
- Experience: Previous customer service or tech support experience is a plus but not mandatory.
- Availability: Must be available to work night shifts (e.g., 6:00 PM – 2:00 AM).
- Equipment: Reliable high-speed internet and a quiet workspace.
- Communication: Excellent written and verbal English skills.