Job Description
Are you a dedicated professional seeking a flexible schedule with a part-time night shift opportunity? Apex Global Services is looking for a Night Shift Support Specialist to join our growing team in Phoenix, AZ. We are also actively hiring for similar roles across Florida, offering the same great benefits and work-life balance.
In this role, you will be the first point of contact for our clients, ensuring their technical needs are met efficiently during our prime coverage hours. We pride ourselves on a modern, high-conversion work environment that values autonomy and results.
Responsibilities
- Manage Inbound Communications: Handle high volumes of customer inquiries via phone and email during the night shift.
- Troubleshoot Issues: Diagnose and resolve technical issues to ensure minimal downtime for our clients.
- Documentation: Maintain accurate records of customer interactions and solutions in our CRM system.
- Team Collaboration: Coordinate with day-shift teams to ensure seamless handovers and continuity of service.
- Process Improvement: Identify bottlenecks in the workflow and suggest improvements for efficiency.
Qualifications
- Availability: Must be available to work night shifts (e.g., 10:00 PM – 6:00 AM) and weekends as required.
- Education: High school diploma or equivalent; associate degree preferred.
- Technical Skills: Basic proficiency with computers, operating systems, and troubleshooting software.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Reliability: Proven track record of punctuality and dependability in previous roles.