Job Description
Are you seeking a flexible, rewarding career in Dallas that fits your evening schedule? Apex Support Solutions is currently hiring dedicated Evening Customer Service Associates to join our high-performing team. We pride ourselves on providing exceptional support to our clients while offering a modern, employee-centric work environment.
Why Join Our Team?
- Weekly Pay: Get paid on time, every week, with no waiting.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
- Flexible Scheduling: Choose shifts that work best for your lifestyle.
We are looking for individuals who are reliable, articulate, and eager to deliver top-tier service. If you are ready to advance your career in customer relations with a company that values its people, apply today.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone and email during evening shifts.
- Resolve complex customer issues with empathy, accuracy, and a focus on first-call resolution.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity and knowledge transfer.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell or cross-sell products/services to enhance customer value.
- Participate in weekly team meetings and training sessions to improve performance.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not required.
- Strong verbal communication skills with the ability to speak clearly and concisely.
- Reliable transportation for the evening commute.
- Ability to work independently and manage time effectively in a fast-paced setting.
- Proficiency in Microsoft Office Suite and computer navigation.
- Must be available to work rotating evening shifts (e.g., 4:00 PM - 12:00 AM).