Job Description
We are urgently hiring a Part Time Night Shift Support Specialist to join our team in Austin, TX. In this role, you will be the lifeline for our clients during the evening hours, providing top-tier technical support and customer service.
Enjoy a flexible schedule and work from home or our modern Austin office. We are looking for motivated individuals who want to make an impact.
Why Join Us?
- Flexible Schedule: Work the hours that suit your lifestyle.
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Urgent Opportunity: Immediate start available for qualified candidates.
Responsibilities
- Provide technical troubleshooting and support via phone and email during night shifts.
- Manage a high volume of incoming customer inquiries with speed and accuracy.
- Document all interactions and solutions in the CRM system.
- Collaborate with the day-shift team to resolve complex escalations.
- Ensure a positive and professional customer experience at all times.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Strong written and verbal communication skills.
- Reliable internet connection for remote work.
- Ability to work independently and troubleshoot basic tech issues.