Job Description
Are you a driven student or a professional seeking a flexible schedule? Apex Digital Solutions is seeking a dedicated Part-Time Night Shift Support Specialist to join our rapidly growing team. We pride ourselves on providing world-class customer service and are looking for individuals who thrive in a fast-paced, remote-friendly environment.
Why Join Us?
We offer competitive hourly rates, flexible scheduling, and the opportunity to work from the comfort of your home (with the option to work from our Baltimore HQ). If you have excellent communication skills and want to advance your career in tech support, apply today!
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone during night shifts.
- Diagnose and resolve customer inquiries regarding our software products efficiently.
- Maintain accurate records of all interactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify trends in customer issues and suggest process improvements.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent (College students welcome).
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection and a quiet workspace.
- Strong problem-solving skills and a patient demeanor.
- Proficiency with computers and basic troubleshooting.
- Ability to type at least 35 WPM.