Job Description
Join our dynamic team as a Part-Time Night Shift Remote Customer Specialist in Kansas City, MO! We're urgently seeking motivated individuals to provide exceptional support during evening and weekend hours from the comfort of your home. This flexible role offers competitive pay, comprehensive training, and the opportunity to make a real impact while maintaining work-life balance.
Why Work With Us?
- Competitive hourly wage with performance incentives
- 100% remote work environment
- Comprehensive paid training
- Health and wellness benefits (PT eligible)
- Clear career advancement pathways
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening/weekend shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed quality and productivity metrics
- Identify process improvement opportunities
- Uphold company standards for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Proficiency with Microsoft Office and CRM platforms
- Flexible schedule availability (evenings/weekends)
- Typing speed of 40+ WPM