Job Description
We are currently seeking dedicated professionals to join our dynamic team in Nashville, TN. If you thrive in a fast-paced environment and value work-life balance, this Part-Time Night Shift position is perfect for you.
At Metro Support Services, we offer a unique opportunity to work flexible hours without sacrificing your daytime commitments. Enjoy competitive pay, a supportive culture, and the chance to make a real impact in the evening.
Why Join Us?
- Flexible scheduling tailored to your lifestyle.
- Night shift differential pay.
- Comprehensive training and career growth opportunities.
Responsibilities
- Manage and resolve customer inquiries via phone, email, and chat during evening hours.
- Ensure accurate data entry and maintain up-to-date customer records in our CRM system.
- Collaborate with day-shift teams to ensure seamless workflow transitions.
- Adhere to all company policies and quality assurance standards.
- Identify opportunities to improve customer satisfaction and operational efficiency.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support roles is a plus.
- Ability to work independently and handle multiple tasks simultaneously.
- Strong computer literacy and typing skills.
- Must be available to work night shifts (e.g., 10 PM - 6 AM or similar).