Job Description
Are you a dedicated professional seeking a flexible schedule that fits your lifestyle? Apex Solutions is looking for a Remote Evening & Weekend Customer Support Specialist to join our dynamic team based in Memphis, TN. If you thrive in a fast-paced environment and love helping others, this is your opportunity to work from anywhere while enjoying the freedom of part-time hours.
We offer a competitive pay rate, comprehensive training, and a supportive culture that values work-life balance. Join us and turn your availability into a rewarding career.
Responsibilities
- Provide exceptional remote customer service via chat, email, and phone during evening and weekend shifts.
- Resolve complex customer inquiries with patience, accuracy, and a solution-oriented mindset.
- Document interactions and maintain up-to-date customer records in our CRM system.
- Collaborate with the support team to improve response times and satisfaction scores.
- Adhere to company policies, quality assurance standards, and call scripts.
- Identify trends in customer feedback and suggest improvements to product teams.
Qualifications
- High school diploma or equivalent; associate’s degree in a related field is a plus.
- Proven experience in customer support, technical support, or a similar role.
- Must be available to work evenings and weekends.
- Reliable high-speed internet connection and a dedicated workspace.
- Strong typing skills (40+ WPM) and proficiency with MS Office and CRM tools.
- Excellent verbal and written communication skills with a professional demeanor.