Job Description
Are you a night owl looking for a rewarding career with a flexible schedule? Apex Digital Solutions is seeking a dedicated Part-Time Night Shift Customer Support Specialist to join our team in Fort Worth, TX. This is an excellent opportunity for individuals seeking work-life balance and a role that fits their personal rhythm.
In this role, you will be the first point of contact for our clients, providing exceptional service and resolving inquiries with empathy and efficiency. We pride ourselves on a modern work environment and offer competitive pay for reliable night-shift availability.
Responsibilities
- Manage high volumes of inbound customer inquiries via phone, email, and live chat during night hours.
- Resolve technical issues and troubleshoot customer problems to ensure satisfaction.
- Maintain accurate and up-to-date records in the CRM system.
- Collaborate with day-shift teams to ensure seamless service continuity.
- Identify opportunities to improve processes and enhance the customer experience.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written and verbal communication skills.
- Reliable high-speed internet connection is essential.
- Basic computer proficiency and ability to learn new software quickly.
- Previous customer service experience is preferred but not required.