Job Description
Are you a dedicated professional seeking a flexible schedule with competitive pay? Metro Tech Solutions is currently hiring a Part-Time Night Shift Customer Support Specialist to join our high-performing team in Kansas City. We pride ourselves on delivering premium service 24/7 and are looking for individuals who thrive in a dynamic, late-night environment.
In this role, you will serve as the voice of our brand, ensuring our clients receive the assistance they need during evening hours. You will work in a supportive, modern facility equipped with the latest technology to help you succeed.
Responsibilities
- Resolve Customer Inquiries: Handle a high volume of incoming calls and emails regarding products, services, and technical issues with patience and expertise.
- Technical Troubleshooting: Diagnose and resolve basic to complex technical problems for our diverse client base.
- Documentation: Accurately record interactions, resolutions, and customer feedback in our CRM systems to maintain up-to-date records.
- Shift Support: Collaborate with the day-shift team to ensure a seamless handover of critical issues and maintain operational continuity.
- Performance Metrics: Meet or exceed Key Performance Indicators (KPIs) regarding call resolution time and customer satisfaction scores.
- Team Collaboration: Participate in nightly team meetings and training sessions to stay updated on product changes and service protocols.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in a related field is a plus.
- Experience: Minimum of 1 year of experience in customer service or technical support.
- Availability: Must be available to work evening and weekend shifts, including overnight hours (e.g., 10:00 PM - 6:00 AM).
- Skills: Strong verbal communication skills, proficiency with computers and CRM software, and the ability to type 40+ WPM.
- Soft Skills: Demonstrated ability to remain calm under pressure, solve problems creatively, and work independently with minimal supervision.
- Reliability: A proven track record of punctuality and attendance is essential for this role.