Job Description
Are you a night owl looking for a rewarding career opportunity? Midwest Support Hub LLC is currently seeking a dedicated and detail-oriented Part-Time Night Shift Customer Support Specialist to join our dynamic team in Wichita, KS.
In this role, you will serve as the first point of contact for our valued clients, providing exceptional service during off-peak hours. We pride ourselves on our modern tech stack, inclusive culture, and commitment to employee growth. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you.
Why Join Us?
- Flexible part-time schedule allowing for work-life balance.
- Competitive hourly pay range.
- Modern remote-first work environment.
- Opportunities for skill development and career advancement.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat during night shifts.
- Resolve technical issues and account questions efficiently while maintaining a high level of empathy and professionalism.
- Document all customer interactions, resolutions, and feedback accurately in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity and knowledge sharing.
- Identify and escalate complex issues to senior leadership when necessary.
- Provide product training and resources to customers to ensure product satisfaction.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High School Diploma or equivalent required.
- Must be available to work 10:00 PM – 6:00 AM shifts, Monday through Friday.
- Strong written and verbal communication skills with a focus on customer service.
- Reliable high-speed internet connection and a quiet home office space.
- Basic computer proficiency and ability to learn new software quickly.
- Previous customer service experience is a plus but not required.