Job Description
Are you looking for a flexible role that fits your lifestyle? San Jose Tech Hub is seeking a dedicated Part-Time Night Shift Customer Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional technical support to our clients, and we need someone with a passion for problem-solving to work during our evening hours.
In this role, you will be the first point of contact for our valued customers, resolving technical issues and providing guidance. We offer a competitive hourly rate, a supportive environment, and the opportunity to work with cutting-edge technology. If you are a night owl with a knack for technology and customer service, we want to hear from you.
Responsibilities
- Manage and respond to incoming customer support tickets via email and chat platforms.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the day-shift engineering team to escalate complex issues.
- Maintain a high level of customer satisfaction and adhere to service level agreements.
- Stay updated on product knowledge and new technical procedures.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Previous experience in a customer support or IT help desk role is required.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Ability to work autonomously and maintain productivity during quiet hours.
- Excellent verbal and written communication skills with a focus on empathy.
- Reliable internet connection and home office setup.