Job Description
We are seeking a motivated and detail-oriented Evening Part-Time Customer Service Associate to join our growing team in Virginia Beach. This is an entry-level opportunity perfect for students, retirees, or anyone looking for a flexible schedule without sacrificing career growth.
As a key member of our support team, you will play a vital role in maintaining our reputation for excellence by assisting clients with inquiries, processing orders, and ensuring a seamless customer experience during our evening operations.
Why Join Us?
- Flexible Hours: Work evening shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Development: Clear paths for advancement and skill enhancement.
- Supportive Environment: Join a company culture that values teamwork and work-life balance.
If you are ready to take the next step in your career with a hiring now opportunity, we want to hear from you.
Responsibilities
- Client Interaction: Answer incoming calls and emails professionally, resolving customer issues and answering product-related questions.
- Data Entry: Accurately input and update customer information into our CRM database and internal systems.
- Order Processing: Assist with processing daily orders, ensuring accuracy in inventory and shipping details.
- Problem Resolution: Troubleshoot basic client concerns and escalate complex issues to the senior management team when necessary.
- Administrative Support: Maintain a tidy workspace and manage daily filing or document management tasks.
- Feedback Collection: Gather customer feedback and report trends to the operations team to help improve services.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: No prior experience required; we provide comprehensive on-the-job training.
- Skills: Basic computer proficiency (Microsoft Office Suite) and strong typing skills.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Availability: Must be available to work evenings, including weekends, as required.
- Reliability: Punctual with a strong work ethic and ability to work independently.