Job Description
Are you a night owl ready to make an impact? Nexus Solutions Group is looking for enthusiastic individuals to join our dynamic team in Dallas, Texas. We specialize in providing top-tier technical support and customer service solutions, and we are currently expanding our night shift operations.
Whether you are a student seeking flexible hours or a professional looking for a shift that fits your lifestyle, this role offers the perfect balance of independence and teamwork. Work in a modern, high-tech environment from our Dallas headquarters or enjoy the flexibility of remote work.
Responsibilities
- Manage incoming customer inquiries via chat, email, and phone during night shifts.
- Troubleshoot technical issues and provide step-by-step solutions to users.
- Log and track all support tickets in our CRM system to ensure data accuracy.
- Collaborate with the day shift team to ensure seamless service continuity.
- Stay updated on product knowledge and industry best practices.
- Maintain a professional and positive demeanor in high-pressure situations.
Qualifications
- High school diploma or GED is required.
- Reliable high-speed internet connection (if remote).
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Flexibility to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Basic computer literacy and problem-solving abilities.