Job Description
Join our dynamic team as a Part-Time Night Shift Customer Specialist in Phoenix, AZ! We offer flexible scheduling, competitive pay, and a modern work environment. Perfect for students, parents, or anyone seeking work-life balance. Enjoy comprehensive training, health benefits eligibility, and career growth opportunities. Apply today and transform your night schedule into an opportunity!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders accurately
- Maintain detailed customer records in CRM systems
- Collaborate with day team for seamless service continuity
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional communication and problem-solving abilities
- Comfortable working independently during night hours
- Ability to multitask in fast-paced environments
- Basic knowledge of CRM software (Salesforce experience a plus)
- Reliable transportation to our Phoenix facility