Job Description
Join our award-winning team in Long Beach as a Flexible Part-Time Customer Service Representative! We're urgently hiring motivated individuals seeking work-life balance with customizable schedules including evenings and weekends. Enjoy competitive pay, remote training options, and a supportive culture where your growth matters.
Why You'll Love Working With Us:
- Set your own availability (15-25 hours/week)
- Comprehensive paid training and certification
- Health/dental benefits for part-timers
- Performance-based quarterly bonuses
- Clear path to full-time advancement
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Update CRM systems with detailed interaction records
- Collaborate with cross-functional teams on complex issues
- Identify upsell opportunities for premium services
- Maintain 95%+ customer satisfaction metrics
- Participate in weekly team improvement sessions
- Adhere to strict data security protocols
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexible availability including weekend shifts
- High school diploma or equivalent
- Positive problem-solving mindset