Job Description
Join our award-winning team at NexGen Solutions Inc. as a Part-Time Customer Success Specialist! We're urgently hiring compassionate professionals in Columbus to deliver exceptional client experiences with flexible scheduling options. Enjoy competitive pay, comprehensive training, and a supportive remote-friendly environment. Perfect for students, parents, or career changers seeking work-life balance. Apply today and make an immediate impact!
Responsibilities
- Manage client accounts via phone, email, and virtual channels
- Resolve inquiries within 24 hours using CRM tools
- Identify upsell opportunities through needs assessment
- Collaborate with sales team on retention strategies
- Maintain detailed client interaction records
- Conduct quarterly business reviews
- Provide feedback to improve service protocols
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and Salesforce
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Available 20-25 hours/week (flexible scheduling)
- High school diploma or equivalent
- Valid Ohio driver's license (for occasional on-site meetings)