Job Description
Join our award-winning team as a Part-Time Night Shift Customer Specialist! We're seeking dedicated individuals to provide exceptional support to our diverse client base during evening hours. This role offers flexible scheduling, competitive compensation, and a dynamic team environment. Perfect for students, night owls, or those seeking supplemental income. Enjoy our modern downtown Cleveland facility with free parking and comprehensive training provided.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Maintain performance metrics including call quality and resolution rates
- Collaborate with day-shift teams for seamless handoffs
- Adhere to HIPAA and company compliance protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Exceptional verbal communication abilities
- Ability to multitask in fast-paced environment
- Reliable transportation for overnight shifts
- Basic technical troubleshooting knowledge