Job Description
Are you a night owl looking for a rewarding opportunity? Apex Support Solutions is currently hiring a Part Time Night Shift Customer Service Specialist to join our growing team in Milwaukee, WI. We offer a dynamic work environment, competitive pay, and the flexibility you need to balance your studies or lifestyle.
As a night shift representative, you will be the first point of contact for our valued clients, ensuring their needs are met with precision and care. We value our employees and provide comprehensive training to help you succeed in this role.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00)
- Flexible part-time schedule (nights only)
- Student-friendly work environment
- Opportunities for advancement within the company
Don't miss this chance to kickstart your career in a stable and supportive environment. We are Hiring Now for immediate start dates!
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies and procedures.
- Enter and update customer account information accurately in our CRM database.
- Provide product and service information to assist customers in making informed decisions.
- Collaborate with the day shift team to ensure seamless workflow transitions.
- Maintain a high level of call quality and performance metrics.
Qualifications
- High school diploma or GED required; some college preferred.
- Previous customer service experience is a plus but not mandatory (training provided).
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently in a fast-paced, quiet environment.