Job Description
Join our award-winning team at Coastal Hospitality Group as a Part-Time Guest Service Associate! We're urgently seeking energetic professionals to deliver exceptional guest experiences at our premier Virginia Beach location. Enjoy flexible scheduling, competitive pay, and a vibrant work environment. Perfect for students, career changers, or those seeking supplemental income. Apply today to start your journey in hospitality excellence!
Responsibilities
- Provide exceptional customer service to hotel guests with a warm and professional demeanor
- Manage check-in/check-out processes efficiently using property management systems
- Handle guest inquiries, complaints, and special requests with empathy and urgency
- Process payments accurately and maintain secure cash handling procedures
- Collaborate with housekeeping and maintenance teams to resolve guest issues promptly
- Assist with basic administrative tasks including reservations and billing inquiries
- Maintain cleanliness and organization of the front desk area at all times
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or hospitality experience preferred
- Strong communication and interpersonal skills with a service-oriented mindset
- Ability to multitask efficiently in a fast-paced environment
- Basic computer literacy and familiarity with reservation systems
- Flexible availability including evenings, weekends, and holidays
- Must pass background check and drug screening
- Valid driver's license and reliable transportation