Job Description
Join Philadelphia's premier hospitality destination as a Part-Time Customer Experience Specialist! We're seeking energetic individuals to deliver exceptional service in our vibrant downtown location. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic team environment. Perfect for students or professionals seeking supplemental income with weekday and weekend availability.
Responsibilities
- Deliver personalized guest experiences across multiple touchpoints
- Manage reservations and coordinate seamless service delivery
- Resolve guest inquiries with professionalism and problem-solving skills
- Collaborate with cross-functional teams to optimize operations
- Maintain detailed knowledge of products/services and promotions
- Support inventory management and quality assurance processes
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including evenings/weekends
- Proficient in reservation systems and digital tools
- Philadelphia local with knowledge of city attractions
- High school diploma or equivalent required
- Valid Pennsylvania ID and reliable transportation