Job Description
Join Urban Retail Group's dynamic team in Los Angeles! We're seeking passionate Customer Service Specialists for flexible part-time and full-time roles across our luxury retail locations. This is your opportunity to excel in a fast-paced environment while earning competitive compensation and gaining valuable retail experience.
As a Customer Service Specialist, you'll be the cornerstone of our client experience, delivering exceptional service that builds lasting relationships. We offer comprehensive training, career advancement opportunities, and a vibrant team culture that celebrates diversity and innovation. Whether you're a student, career changer, or experienced professional, we have flexible schedules to fit your lifestyle.
Why Choose Urban Retail Group?
- Industry-leading hourly wages + performance bonuses
- Health benefits for full-time roles (medical/dental/vision)
- Employee discounts on premium retail products
- Clear pathways to management positions
- Modern, inclusive workplace culture
Responsibilities
- Deliver exceptional in-person and digital customer service experiences
- Process transactions accurately using POS systems
- Manage inventory and maintain visually appealing displays
- Resolve customer inquiries with professionalism and empathy
- Collaborate with team members to achieve sales targets
- Adhere to brand standards and operational procedures
- Participate in product knowledge training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or retail experience
- Strong communication and problem-solving skills
- Proficiency with technology (POS systems, mobile apps)
- Flexible availability including weekends and holidays
- Ability to stand for extended periods
- Valid work authorization in the United States
- Basic math and cash handling skills