Job Description
Join New Orleans' premier hospitality team! Urban Hospitality Group is seeking dynamic Customer Service Specialists to elevate our guest experience across iconic venues. Whether you're seeking flexible part-time hours or full-time career growth, we offer competitive compensation and a vibrant workplace culture in the heart of the Big Easy. Perfect for students, career changers, and hospitality professionals looking to thrive in a city renowned for its energy and charm.
Responsibilities
- Deliver exceptional guest experiences across multiple hospitality properties
- Manage reservation systems and coordinate event logistics
- Resolve guest inquiries with professionalism and cultural awareness
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain detailed customer records and feedback documentation
- Support promotional initiatives during peak tourism seasons
- Uphold brand standards across all guest touchpoints
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service or hospitality experience
- Exceptional communication skills with multilingual abilities a plus
- Proficiency with reservation software and CRM systems
- Ability to work flexible schedules including nights/weekends
- Strong problem-solving and conflict resolution aptitude
- Knowledge of New Orleans tourism and cultural landscape