Job Description
Join our dynamic team as an Evening Customer Service Specialist at Urban Hospitality Group. We're seeking enthusiastic professionals to deliver exceptional guest experiences during our busiest evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within our expanding hospitality brand. Perfect for students, career changers, or those seeking supplementary income in London's vibrant service sector.
Our evening operations focus on premium guest interactions, problem resolution, and maintaining our brand's reputation for excellence. You'll work alongside a supportive team in a fast-paced environment where your contributions directly impact guest satisfaction.
Responsibilities
- Deliver exceptional customer service during evening shifts (5 PM - 11 PM)
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations and manage guest check-in/check-out procedures
- Collaborate with dining and event teams to ensure seamless service
- Maintain detailed records of guest interactions and feedback
- Support venue cleanliness and operational readiness during evening hours
- Assist with basic administrative tasks including POS system operation
Qualifications
- Previous customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Professional appearance and courteous demeanor
- Reliable evening availability (minimum 3 shifts per week)
- Basic computer literacy and comfort with POS systems
- Problem-solving abilities and calm under pressure
- Valid UK work permit if applicable