Job Description
Join our dynamic team as an Evening Customer Service Specialist at Peak Hospitality Solutions! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our peak evening hours. This flexible role is perfect for students, parents, or professionals seeking evening work. Enjoy competitive pay, a supportive environment, and opportunities for advancement. Training provided – no experience necessary!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Process reservations and bookings accurately using our digital systems
- Manage payment transactions and maintain financial records
- Collaborate with team members to ensure seamless service delivery
- Resolve customer concerns promptly and maintain high satisfaction rates
- Prepare venue spaces for evening operations and maintain cleanliness standards
- Assist with inventory management and restocking of supplies
Qualifications
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational abilities
- Basic computer literacy and willingness to learn new systems
- Flexibility to work evenings (typically 4 PM - 11 PM)
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred but not required
- Valid UK work permit if applicable