Job Description
Join our award-winning Cleveland hospitality team as a Part-Time Evening/Weekend Hospitality Associate! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest hours. Perfect for students, parents, or anyone seeking flexible hours with competitive pay and growth opportunities. Enjoy a dynamic environment where your smile and dedication make every guest feel welcomed.
Responsibilities
- Provide exceptional guest service during evening and weekend shifts
- Manage front desk operations including check-ins/check-outs
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate reservation and billing records
- Execute upselling strategies for premium services
- Uphold brand standards and safety protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Basic computer proficiency with reservation systems
- Problem-solving abilities and attention to detail
- Valid driver's license (if required for site visits)
- Flexible schedule availability